CSI Group provides an outsourced full scope whistleblowing hotline solution: CSI Compliance Hotline in Europe, Russia & CIS.
The CSI Compliance Hotline solution includes:
- Assessment of your current whistleblowing infrastructure and environment.
- Development of Compliance Hotline policy.
- Development and implementation of CSI Compliance Hotline software, tailored to your needs.
- Case Management system.
- Case related analytics.
- Introduction of unique email, telephone number and web form as points of contact.
- Fully independent call center, working 24/7.
- Multilanguage support.
CSI Compliance Hotline provides new quality level without overloading your Compliance Team via:
- Independent claim collection and triage;
- Multiple channels of communication: phone, web forms, email, instant messengers;
- Multilingual native-speaking operators with compliance experience available 24/7;
- Web based case management system with flexible workflows;
- Immediate notifications about new claims and status change;
- Reporting and analytics for your top management and responsible compliance officers;
- Single knowledge base about complaints, violations and respective investigations;
- Customization in alignment with company’s needs;
- Audit trail of all claims and actions of responsible persons.
GEOGRAPHY: Central & Eastern Europe, Russia & CIS, South-East Asia.