Whistleblowing Hotlines

Whistleblowing Hotlines

CSI Group provides an outsourced full scope whistleblowing hotline solution: CSI Compliance Hotline in Europe, Russia & CIS.

The CSI Compliance Hotline solution includes:

  • Assessment of your current whistleblowing infrastructure and environment.
  • Development of Compliance Hotline policy.
  • Development and implementation of CSI Compliance Hotline software, tailored to your needs.
  • Case Management system.
  • Case related analytics.
  • Introduction of unique email, telephone number and web form as points of contact.
  • Fully independent call center, working 24/7.
  • Multilanguage support.

 

CSI Compliance Hotline provides new quality level without overloading your Compliance Team via:

  • Independent claim collection and triage;
  • Multiple channels of communication: phone, web forms, email, instant messengers;
  • Multilingual native-speaking operators with compliance experience available 24/7;
  • Web based case management system with flexible workflows;
  • Immediate notifications about new claims and status change;
  • Reporting and analytics for your top management and responsible compliance officers;
  • Single knowledge base about complaints, violations and respective investigations;
  • Customization in alignment with company’s needs;
  • Audit trail of all claims and actions of responsible persons.

GEOGRAPHY: Central & Eastern Europe, Russia & CIS, South-East Asia.